Privacy Policy

UrbanScope, operating under the licensed professional services of Miriam Lobren, is committed to safeguarding personal information in strict adherence to the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations (IRR), and all circulars and directives of the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy explains the nature of personal information collected through our website, mobile interface, and consultation forms, how such information is processed, stored, and shared, and the rights you possess as a valued data subject.

Depending on your interaction with UrbanScope, we collect the following categories of personal data:

We collect personal information through lawful, transparent, and fair means:

• Direct Form Submissions: When you register an account, submit an inquiry via our dual-mode consultation form, or book a site tour.
• Direct Communications: When you contact Miriam Lobren directly via phone, WhatsApp, SMS, or email.

We process your personal information on the legal grounds of contractual necessity, explicit consent, and legitimate interest in conducting lawful real estate brokerage operations:

• To coordinate and schedule free physical site viewings and model unit tripping across Las Piñas and Cavite projects.
• To verify unit availability and prepare official sample computations and amortization tables.
• To provide guidance on Pag-IBIG Fund and partner commercial bank housing loan pre-approval requirements.
• To verify client accounts, maintain security, and prevent fraudulent inquiries.

Your personal data is disclosed only to the following authorized recipients on a strict need-to-know basis:

• Accredited Property Developers: Specifically when you decide to proceed with a formal property reservation (e.g., submitting Buyer Information Sheets and proof of billing to developers like Liora Homes or Airmen's Village).
• Partner Financing Institutions: Commercial banks (e.g., BDO, BPI, Security Bank) or the Home Development Mutual Fund (Pag-IBIG Fund) strictly with your written authorization to facilitate housing loan applications.
• Legal & Regulatory Authorities: When required by Philippine law, subpoena, or lawful court order.

We implement robust organizational, physical, and technical security safeguards to prevent loss, unauthorized access, or unlawful alteration of your personal data:

• Cryptographic Password Hashing: User passwords are never stored in plain text. They are hashed using industry-standard PBKDF2 with unique salts.
• Encrypted Connections: Data in transit is protected using TLS/HTTPS encryption.
• Role-Based Access Control (RBAC): Client inquiries and administrative records are strictly accessible only by authenticated real estate personnel with verified roles.

Personal information is retained only for as long as necessary to fulfill the purposes for which it was gathered:

• General Inquiries: Retained for up to twenty-four (24) months to facilitate continuous client property search assistance.
• Completed Reservations: Retained for the duration required by developer sales contracts, tax accounting regulations, and statutory prescriptive periods under Philippine real estate law.

Upon expiration of the retention schedule or upon verified deletion request, records are securely shredded, permanently anonymized, or purged from our databases.

Under Section 16 of Republic Act No. 10173 (Data Privacy Act of 2012), you are entitled to exercise the following statutory rights:

• Right to be Informed: To know whether personal data pertaining to you is being processed.
• Right to Access: To request reasonable access to your personal information stored in our systems.
• Right to Rectification: To dispute inaccuracy or error in your personal data and have it corrected.
• Right to Erasure or Blocking: To suspend, withdraw, or order the removal of your personal data upon reasonable grounds.
• Right to Damages: To be indemnified for any damages sustained due to inaccurate, incomplete, or unlawfully obtained personal data.
• Right to File a Complaint: You may file a complaint with the National Privacy Commission (NPC) at complaints@privacy.gov.ph if your rights have been violated.

UrbanScope utilizes standard browser cookies and local storage items strictly for essential functional purposes:

• Authentication State: Storing temporary JWT access tokens to maintain your secure logged-in session.
• Offline Resilience: Caching property catalog previews to ensure smooth browsing during network latency.

You can manage or disable cookies through your browser settings, though doing so may affect your ability to remain logged in or submit property inquiries.

For questions, privacy requests, or to exercise your data subject rights, please contact Miriam Lobren or our designated privacy representative: